In the current economic climate, the need to quickly adapt to new technologies and rapidly changing business requirements are forcing organizations to rethink their IT operations. Traditionally, IT infrastructure outsourcing have helped organizations offload routine tasks to cut costs and free up their internal IT staff, but something more is now needed.

 

Organizations are now using Remote Infrastructure Management (RIM) to manage their growing IT Infrastructure, Global Networks, Virtualization, Databases, and Security. Its adoption in recent years has increased rapidly, mainly to reduce the cost of IT maintenance as well as the downtime.

 

RIM consists of remote monitoring and managing components for taking proactive and corrective steps across diverse IT platforms & locations.

 

At MICROCRISTAL, we deliver IT infrastructure management and related solutions for enterprises worldwide, helping clients to reduce costs and simplify complex IT environments into the secure, integrated, and centralized environment. We offer remote infrastructure management services which include SLA based 24 x 7 support services. These services are based on L1, L2 and L3 support levels to our clients.

 

How can MICROCRISTAL help you?

 

 

We offer a range of services that include:

 

1. Network Management

2. Desktop Services

3. Security Services

4. Storage Management

5. Database Management

6. Server Management

 

Our engagement model is structured to proactively identify, monitor, respond, track, resolve and/or escalate incidents/events impacting end users. Regardless of the severity level, this model also promotes consistent two-way communication at pre-determined intervals.

 

MICROCRISTAL-RIM Benefits:

 

• Improves reliability of Infrastructure

• Increases flexibility in operations

• Improved Asset Utilization

• 24/7 availability of skilled resources

• SLA has driven service management

• Improves infrastructure up-time and productivity

• Increased return on IT investment (ROI)

• Proactive problem identification

• Preemptive problem resolution

• Reduces infrastructure maintenance cost by up to 40%

• Simplified IT management allowing focus on core competencies

• Ease of adaptability to new technology

• Fixed overhead costs

 

Business Value:

• 24*7*365 Monitoring and Support

• Knowledge Repository Creation and management

• SLA based Services

• Faster Root cause analysis

• Improved Customer Satisfaction

• Centralized Reporting

• Proactive and Reactive support

• Ongoing Performance Optimization

• Scalability based on Requirements with no investment

• Flexible engagement model based on your requirement

• Availability of skilled shared resources

• Use of latest tools and technologies for better monitoring and management

 

Projects:

 

Office 365/ cloud services

Exchange Consulting Services

 

 

 

Pricing:

IT Infrastructure Services: